raja bazi Privacy Policy

1 Details of Information Collected

raja bazi collects two types of information from you: information you provide directly, and information collected automatically. Details of each category are given below.

1.1 Information You Provide Directly

During account registration and management, you provide the following information yourself:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• Payment information provided for deposits or withdrawals via bKash, Nagad, or Rocket
• National ID card or passport details for identity verification
• The content of your messages and requests when contacting the support team

1.2 Information Collected Automatically

When you visit the raja bazi platform, the following information is recorded automatically:

• IP address and device type (Android, iOS, or desktop)
• Browser type and operating system version
• Your activity on the platform: login times, bet amounts, types of games selected
• Cookie and session tracking data (used to maintain secure sessions)
• Referral source — that is, how you arrived at the site

2 Purpose of Information Use

raja bazi uses the information collected for the following purposes:

2.1 Account Management and Identity Verification

Your mobile number and identity details are essential for creating your account, verifying login, and ensuring OTP-based security. Date of birth verification is mandatory to ensure that persons under 21 cannot use the service.

2.2 Transaction Processing

Payment information is used to complete deposits and withdrawals smoothly via bKash, Nagad, and Rocket. The accuracy of information is verified to ensure the security of every transaction within the limits of a minimum deposit of ৳200 and a minimum withdrawal of ৳800.

2.3 Customer Support

Your conversation history with us is stored to resolve your issues through 24/7 live chat and email support. This makes it easier to provide faster assistance in future contacts.

2.4 Fraud Prevention and Security

IP, device, and activity data are analysed to detect unauthorised access, attempts to create multiple accounts, or unusual transactions. This measure helps keep honest users' accounts secure.

2.5 Service Improvement

We use collected gaming and navigation data to improve the platform experience — from adding new game categories to making the payment process faster.

3 Information Storage and Security

raja bazi stores your personal information with SSL encryption and on secure servers. Our security framework is reviewed regularly and kept updated in line with modern cybersecurity standards.

Your information is not sold or transferred to any third party that might use it for marketing purposes. Information is not disclosed except in the limited cases mentioned below.

3.1 Limited Cases of Information Disclosure

Information may be disclosed to the relevant party in the following circumstances:

• Payment processors (bKash, Nagad, Rocket) — solely to complete transactions
• Bangladeshi courts or investigating authorities due to legal obligations
• Technology service providers who assist in operating our platform, and who are contractually bound to maintain the same level of protection as this policy

3.2 Data Retention Period

Information is retained for as long as your account remains active. Even after account closure, information necessary to meet legal requirements may be kept for a specified period. Once that period ends, the information is securely deleted.

4 Cookie Policy

The raja bazi website uses cookies. Cookies are small text files stored in your browser that help remember your preferences on future visits.

4.1 Types of Cookies

• Essential cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Remember language preferences and interface settings.
• Analytical cookies: Information collected to understand user behaviour and improve the service is analysed in anonymised form.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

5 User Rights

As a raja bazi user, you have the following rights regarding your own information:

5.1 Right to Access

You can contact our support team at any time to find out which information about you is stored.

5.2 Right to Correction

If any of your information is incorrect, you may request a correction. The correction will be made after identity verification.

5.3 Right to Request Deletion

Alongside closing your account, you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

5.4 Right to Object to Processing

You may withdraw consent for marketing communications. However, the use of information for essential purposes such as payment processing or fraud prevention will continue.

6 Protection of Minors

All raja bazi services are strictly for persons aged 21 and above. Registration or use by minors is completely prohibited.

Age is verified at the time of registration. If an account holder is found to be under 21, their account will be suspended immediately and the relevant information will be deleted through the proper process. To learn more about responsible gaming, please read our Responsible Gaming page.

7 Third-Party Links and Services

The raja bazi platform works with third-party game developers and payment processors. These third parties have their own privacy policies. raja bazi is not responsible for their information management.

You are advised to read the policies of third-party services before using them. For payments with us, bKash, Nagad, and Rocket maintain their own data protection standards.

8 Policy Changes

raja bazi reserves the right to update this privacy policy when necessary. If any significant changes are made, you will be notified via your registered mobile number or email. The "Last Updated" date at the top of the policy will always reflect the current version.

Continued use of the platform after any changes will be considered acceptance of the new policy. Answers to frequently asked questions can be found in our FAQ section.

9 Contact Us

If you have any questions, objections, or requests to delete information regarding this privacy policy, please contact our support team:

• Live Chat: 24/7 support in Bengali and English via direct chat
• Email: [email protected]

Our team will reply to your message as soon as possible.