raja bazi FAQ — Frequently Asked Questions
All questions about account verification, VIP benefits, withdrawal rules and bonus terms answered in one place.
It is natural to have questions before or while playing at raja bazi. This FAQ page covers four important topics in detail — account verification, VIP Club benefits, the withdrawal process via bKash or Nagad, and welcome bonus terms. These details will help you play safely and enjoyably at raja bazi Casino. You may also want to read the responsible gaming guidelines. Not for all ages — for 21 and above only.
Table of Contents
Identity Confirmation
Account Verification
Account verification is mainly for your own protection. It confirms that only you are managing your account and that no one else can make transactions in your name. raja bazi verifies the identity of every new account to keep the service safe and fair. Confirming that users are 21 or older is also part of this process.
Yes, all documents uploaded to raja bazi are protected with SSL encryption. They are used only for identity verification and are not shared with any third party. To learn more about how your personal information is stored and used, please read the privacy policy.
If your submitted documents are not accepted, the raja bazi support team will usually get in touch to explain why. Based on that reason — for example, if the image is unclear or the document has expired — you will need to resubmit the correct documents. You can also get direct help through live chat if needed.
Yes, this is an important point. The name on your raja bazi account must exactly match the name registered to the bKash, Nagad or Rocket number you are using. If the names do not match, your withdrawal may be blocked. Contact support to get the name corrected.
The time depends on whether your documents are clear and complete. If the correct documents are submitted in one go, the process usually finishes quickly. If you have any questions while verification is in progress, raja bazi's 24/7 live chat support is available to help.
A temporary restriction can occur if identity verification is incomplete, if there is an attempt to create multiple accounts, or if there is a mismatch between the account details and the payment wallet details. Following raja bazi's terms and conditions helps avoid these issues. The support team is ready to help with any problems.
Exclusive Club
VIP Benefits
raja bazi VIP Club has four levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%) and Platinum (up to 1.5%). In addition to weekly cashback, each level comes with priority support and special offers.
You can move up automatically through regular playing and betting activity. The more active you are, the faster you can progress from Bronze to Silver, Silver to Gold, and Gold to Platinum. You can check your current level through support or your account dashboard.
Cashback is calculated on the net loss from your total wins and losses for that week. For example: as a Gold member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 1.1% = ৳220 cashback — that is the maximum for that level. Cashback is credited directly to your account.
At the Platinum level, in addition to weekly cashback of up to 1.5%, members receive a dedicated account manager, faster withdrawal processing and priority access to exclusive promotions. This is the most rewarding level for raja bazi's top players.
If there is no activity on the account for a long period, the VIP level may be reviewed. Staying regularly active avoids this possibility. Contact raja bazi support to learn more about the conditions for maintaining VIP status.
Yes, even at the Bronze level you are eligible to receive up to 0.4% cashback on your net loss each week. The benefit takes effect as soon as you join the VIP system. Confirm the specific cashback conditions and timelines with support.
Payments and Transactions
How to Withdraw
Withdrawals from raja bazi to bKash, Nagad or Rocket typically arrive within 10 to 45 minutes. There is no difference for day, night or weekends — the process runs around the clock. However, occasional short delays can happen due to technical issues on the bank's or wallet's own end.
The minimum withdrawal amount at raja bazi is ৳800. Withdrawal requests below this amount cannot be processed. Before requesting a withdrawal, make sure your account balance has at least ৳800.
A "Pending" status means the request is under review — this is normal. It is usually resolved within 10–45 minutes. If it is still pending after 45 minutes, contact raja bazi live chat directly and provide your transaction ID. Do not cancel the request yourself; get help from support instead.
Yes, raja bazi's withdrawal system runs 24 hours a day, 7 days a week. Whether you request on a Friday, Saturday or at 2 AM, the target is to complete the process within the same 10–45 minutes. The around-the-clock support team is also available to assist during these times.
No. raja bazi only processes withdrawals to a bKash, Nagad or Rocket number that is registered in your own name and matches the name on your raja bazi account. Sending money to another person's wallet is not possible — this is part of the security policy.
Yes, Rocket — the Dutch-Bangla Bank mobile wallet — is supported at raja bazi for both deposits and withdrawals. The same rules apply as for bKash and Nagad: the number must be registered in your own name, and the minimum withdrawal amount is ৳800.
Promotions and Offers
Bonus Terms
raja bazi offers a 200% bonus on the first deposit, up to ৳20,000. For example: depositing ৳1,000 adds ৳2,000 in bonus, making the balance ৳3,000. To withdraw bonus funds, a wagering requirement of 25 times the bonus amount must be met — meaning ৳50,000 in bets for a ৳2,000 bonus.
The wagering requirement is calculated on the bonus amount only, not on the total balance. For example: depositing ৳20,200 gives a ৳20,000 bonus and the wagering will be ৳20,000 × 25 = ৳5,00,000. The portion from your own deposit can be withdrawn at any time.
Slot games generally contribute in full to wagering. Live casino, card games and sports betting may contribute partially or may be excluded in some cases. The offer page for each bonus or the terms and conditions will list how much each game contributes.
Yes, all raja bazi bonuses have an expiry period. If the wagering requirement is not met within the specified time, the unused bonus and any winnings from it may be forfeited. The detailed expiry conditions for each bonus are communicated when the offer is accepted.
No. The welcome bonus applies only once per player — it is available on the first deposit only. Attempting to claim the bonus by opening multiple accounts from the same device, IP address or payment method is a violation of raja bazi's policy and may result in the account being closed.
Yes, taking a bonus is not mandatory. If you want to play without any wagering conditions, there may be an option to skip the bonus at the time of deposit. It is a good idea to speak with raja bazi support about this beforehand. Once a bonus is accepted, the conditions apply.
Have more questions? The support team is always ready
If you did not find the answer in this FAQ, contact the raja bazi support team directly. Help is available in both Bengali and English.
24/7 Live Chat
Email Support:
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Live chat is available at the bottom right corner of any page on the site.